One Less Thing builds AI agents that keep your inbox, quotes, invoices and admin moving. Inside the systems you already use, following the rules you set. You and your people get your time back for the work customers actually pay for.
The first conversation costs nothing. We'll say so plainly if automation wouldn't pay off for you.
of Dutch business owners spend half their working week or more on administration. One in ten spends eighty percent or more.
Source: Visma and Kantar, 2025 view sourceof small and mid-sized firms deal with late payments. On average that costs them thirteen thousand euros of revenue a year.
Source: Exact MKB Barometer 2025, Markteffect view sourceof the smallest companies use AI, against 66.2 percent of large ones. The gap is about know-how, not budget.
Source: Statistics Netherlands, 2026 view sourceMore than four in ten owners lose half their working week or more to administration.1 It is rarely one big task. It is ten small ones that come back every week.
| Recurring task | Share | Per week |
|---|---|---|
| Reading, sorting and forwarding incoming mail | 4.5 hrs | |
| Building quotes from standard price lists | 3 hrs | |
| Retyping supplier invoices into the books | 2.5 hrs | |
| Moving data between two systems by hand | 2 hrs | |
| Answering the same customer questions | 2 hrs | |
| Assembling the weekly overview in Excel | 1 hr | |
| Together | 15 hrs |
This breakdown is an illustration, not a research figure. In the first conversation we fill the same table with your own hours, and only then do you know what there is to gain.
Work arrives from everywhere: an email, a message, an order in the webshop. The agent picks it up, does what needs doing and leaves it ready in the systems your people work in.
Ask a general AI assistant something about your work and you get a tidy answer that is true everywhere and useful nowhere. Then you still have to look up how it works at your company. An agent from One Less Thing can reach your own rules, prices and stock, and answers from those.
The customer is asking for twenty percent off. Can we do that?
That depends on your own policy. Twenty percent is steep, though it does happen on large volumes or multi-year contracts. Check with your manager and see whether the margin allows it.
The customer is asking for twenty percent off. Can we do that?
Not without approval. This is your own ladder:
Can this order be there by Friday?
That depends on your stock and your supplier's lead time. Check the stock level, add shipping time and allow for the usual pressure around the weekend.
Can this order be there by Friday?
Yes, but only if you reorder today.
This supplier invoice doesn't match the order. What now?
Put the invoice next to the purchase order and the packing slip. If the difference doesn't add up, contact the supplier and hold payment until it is resolved.
This supplier invoice doesn't match the order. What now?
The amount is 312 euros above the agreement. I have held the invoice and drafted an email.
Example files and example amounts. No real customer names.
You start with one task. If it works, you add another. We would rather have one agent that genuinely works than five that are half finished.
Incoming mail gets read, sorted and, where it can be, answered right away. Anything that needs judgement reaches the right colleague with a draft reply attached.
Lead time, opening hours, order status: answered within a minute, evenings included.A request comes in, the agent pulls the right items and prices and prepares the quote. You check it and press send.
From waiting three days to a quote that goes out the same morning.Supplier invoices and receipts are read, checked for discrepancies and posted in your accounting package. If something doesn't add up, it waits for a person.
Works with Exact, Moneybird, AFAS, Twinfield and e-Boekhouden.The technology is the same, the approach is not. Where we start depends on how much is already written down at your company.
You do the admin in the evening. One agent on your inbox and your invoices gives you those evenings back.
The work grows faster than the team. Instead of hiring another pair of hands for the back office, you put agents on the tasks that repeat.
Processes are fixed, volumes are large and there are demands around control and accountability. We build around that.
Send us a few sentences on the work that comes back every week. You'll hear from a person within one working day.